Public support
If you need help with the You-R-Here app or website, contact us and we will help with the next step.
For support requests, email support@you-r-here.com.
We aim to respond within 1-2 business days.
Including the email on your account and a short description of the issue helps us respond faster.
For upload problems or bug reports, it helps to include your device, browser or app version, what you were trying to do, and any screenshot or error message you saw.
Send us the email tied to your account and tell us whether the issue is sign-in, password reset, or access to an old inbox. We will help you figure out the right next step.
You can manage subscription details from the app's account area. If a charge looks wrong, email us with your account email and the date of the charge so we can review it.
Upload issues are often caused by connection problems, file size, or file format limits. Retry once, then contact us if it keeps happening and include the file type and what device you were using.
Tell us what you expected to happen, what happened instead, and the steps needed to reproduce it. Device details and screenshots help us narrow it down faster.
You can review our policies here: