Public support

You-R-Here Support

If you need help with You R Here, have a purchase question, or just want to reach us, contact us and we will help with the next step.

Contact us

For support requests, email support@you-r-here.com.

We aim to respond within 1-2 business days.

Including your iPhone model, iOS version, app version, and a short description of the issue can help us respond faster. Please do not send private library content unless it is needed to explain the problem.

We can help with

purchases and Restore Purchase
Artifact import or playback issues
Backup Export and Backup Restore
Legacy viewing and export
bug reports
general questions

Helpful details to include

For import problems or bug reports, it helps to include your iPhone model, iOS version, app version, what you were trying to do, and any screenshot or error message you saw.

FAQ

Do I need a YRH account?

No. You R Here is a native, local-first iPhone app and does not require a YRH account.

How do the trial and purchase work?

The app includes a 30-day free trial. Continued editing after the trial requires a one-time App Store purchase; there is no recurring YRH subscription. If you previously purchased the app unlock, use Restore Purchase in the app. Apple handles App Store charges and refund requests.

Why did an Artifact import fail?

Retry the import once, then contact us if it keeps happening. Include the file type, your iPhone model and iOS version, the app version, and any error message you saw.

How should I report a bug?

Tell us what you expected to happen, what happened instead, and the steps needed to reproduce it. Device details and screenshots help us narrow it down faster.

Privacy and terms

You can review our policies here: